Privacy Policy

This Privacy Policy describes how Eastbay Glass collects, uses, and protects the personal information of users of our website and recipients of our services. We are committed to protecting your privacy and ensuring the security of your personal information. By using our website and services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

  • Contact Information: This includes your name, address, phone number, and email address, which you provide when contacting us, requesting a quote, or signing up for our services.
  • Project Information: Details about your commercial window installation or glazing project, including project specifications, location, and any other relevant information you provide.
  • Website Usage Data: Information about how you use our website, including your IP address, browser type, operating system, referring URLs, pages visited, and the dates/times of your visits. We may collect this information using cookies and other tracking technologies.
  • Communications: Records of any communications you have with us, whether by email, phone, or through our website’s contact form.

2. How We Use Your Information

We use your personal information for the following purposes:

  • Providing Services: To provide you with the commercial window installation and glazing services you request, including project planning, execution, and customer support.
  • Communication: To communicate with you about your project, respond to your inquiries, and provide updates on our services.
  • Improving Our Website and Services: To analyze website usage data and feedback to improve our website, services, and customer experience.
  • Marketing: With your consent, we may send you promotional emails about new services, special offers, or other information we think you may find interesting. You can opt out of receiving these emails at any time.
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. How We Share Your Information

We may share your personal information with the following parties:

  • Service Providers: We may share your information with third-party service providers who assist us in providing our services, such as subcontractors, suppliers, and IT support providers. These service providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.
  • Legal Authorities: We may disclose your information to legal authorities if required to do so by law or in response to a valid legal request, such as a subpoena or court order.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

4. Cookies and Tracking Technologies

We use cookies and other tracking technologies to collect website usage data and improve your browsing experience. Cookies are small text files that are stored on your device when you visit our website. You can control the use of cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

  • Encryption: Using encryption to protect sensitive information transmitted online.
  • Secure Storage: Storing your information on secure servers with limited access.
  • Access Controls: Implementing access controls to restrict access to your information to authorized personnel only.
  • Regular Security Assessments: Conducting regular security assessments to identify and address potential vulnerabilities.

However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.

6. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including providing you with our services, complying with legal obligations, and resolving disputes. When we no longer need your information, we will securely delete or anonymize it.

7. Your Rights

You have the following rights regarding your personal information:

  • Access: You have the right to access the personal information we hold about you.
  • Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
  • Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
  • Objection: You have the right to object to the processing of your personal information for certain purposes, such as marketing.
  • Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.
  • Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.

To exercise these rights, please contact us using the contact information provided below. We may require you to verify your identity before processing your request.

8. Children’s Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete the information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on our website and update the “Effective Date” at the top of this Privacy Policy. Your continued use of our website and services after the posting of changes constitutes your acceptance of the new Privacy Policy.

10. Contact Information

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Eastbay Glass
[Insert Address]
[Insert Phone Number]
[Insert Email Address]

Effective Date: [Insert Date]